SHIPPING POLICY

Last updated: 11 September 2026

noova1 delivers orders to eligible addresses shown at checkout. The available destination, delivery method, current delivery estimate and delivery charge for a specific order are displayed before payment.

DELIVERY COST

Delivery charges depend on the destination, products and delivery method. The exact charge, or free delivery where offered, is shown at checkout before the customer submits payment. noova1 does not add an undisclosed delivery charge after an order is placed.

PROCESSING TIME

Orders are normally processed within 1-3 business days after payment is successfully authorised. Business days exclude weekends and public holidays in England and Wales. Personalised products, payment or address checks, unusually high demand and events outside our reasonable control may extend processing time.

ESTIMATED TRANSIT AND TOTAL DELIVERY TIME

United Kingdom orders:
- Processing: 1-3 business days.
- Transit after dispatch: approximately 5-12 business days.
- Normal estimated total: approximately 6-15 business days from successful order placement.

Supported international orders:
- Processing: 1-3 business days.
- Transit after dispatch: approximately 7-20 business days.
- Normal estimated total: approximately 8-23 business days from successful order placement.

These timeframes are estimates rather than guaranteed delivery dates. Customs checks, severe weather, carrier disruption, public holidays, remote destinations, inventory issues or incomplete addresses may cause delay. The delivery option and current estimate displayed at checkout apply to the order.

ORDER CONFIRMATION AND TRACKING

An order confirmation is sent to the email address used at checkout. When tracking is available, tracking details are sent after dispatch. Tracking may take up to 48 hours after dispatch to show its first update. Products from one order may occasionally arrive in separate packages.

ADDRESS ACCURACY

Customers are responsible for supplying a complete and accurate delivery address. Contact support@noova1.shop as soon as possible if a correction is required. We cannot guarantee an address change after fulfilment begins. Reasonable carrier or reshipment costs resulting from an incorrect customer-provided address may be charged where permitted by law.

CUSTOMS, DUTIES AND IMPORT TAXES

For an international order, import duties, taxes or customs charges may apply unless checkout clearly states that they are included. Charges imposed by the destination country are the recipient's responsibility. Customs procedures can delay delivery and are outside our direct control.

DELAYED, LOST OR DAMAGED DELIVERIES

Contact us if tracking has not updated for seven business days, if the parcel has not arrived by the end of the estimated delivery window, or if it arrives damaged. Include your order number, tracking information and, for damage, clear photographs of the parcel, delivery label, packaging and affected product. Keep the product and packaging until our review is complete. We will investigate with the carrier and provide an appropriate remedy in accordance with applicable law.

CONTACT

noova1
Email: support@noova1.shop
Telephone: +44 7193 352 5707
Business and customer support address: 287 St Radigunds Rd, Dover, CT17 0LD, United Kingdom