CONTACT 

Last updated: 11 September 2026

noova1 provides customer support for product questions, orders, delivery, payments, returns, refunds, privacy requests and store policies.

CUSTOMER SUPPORT

Store name: noova1
Email: support@noova1.shop
Telephone: +44 7193 352 5707
Business and customer support address: 287 St Radigunds Rd, Dover, CT17 0LD, United Kingdom

When contacting us about an existing order, please include your order number and the email address used at checkout. For a damaged, defective, incorrect or materially not-as-described item, please also include a clear description and photographs or video of the product and its packaging.

We normally respond within two business days. Business days exclude weekends and public holidays in England and Wales. Response times may be longer during unusually busy periods.

IMPORTANT RETURN INFORMATION

Please contact us before sending any product back. We will confirm whether a return is required and provide the correct return address and instructions. Products sent without authorisation, or to an address not confirmed for the return, may be delayed.